After your payment is authorised and verified, please allow up to 4 weeks days to process your order. You will receive an email with your tracking information as soon as your parcel is shipped and on it’s way! All shipping fees are quoted in AUD. All items are shipped from Australia.

AUSTRALIA

Please check Australia Post delivery estimator for more detailed information and don't forget to allow for order processing time. 

NEW ZEALAND

Next day deliveries to most NZ locations. Please check DHL Australia for more detailed information, and don't forget to allow for order processing time. 

 OTHER THINGS YOU SHOULD KNOW...

During sale periods express shipping may not be offered and please allow additional processing time. We will post any processing delays on our website. Once your order is placed, sorry but we are not able to change or consolidate them. Please note that these are estimated delivery times only as it is up to the courier companies, therefore Cheekbone Collective is not guaranteeing delivery dates.

AUTHORITY TO LEAVE SHIPMENTS

You may grant us an 'authority to leave' when placing your Order. If you do, you understand and agree that this authority to leave gives us and/or our couriers permission to leave the Order in question unattended by the front door – or, where applicable, at the reception or concierge's desk – of the delivery address without obtaining a signature confirming delivery at the delivery location. In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the Orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

All applicable customs and import duties and fees are charged by your local customs authority not Cheekbone Collective and will not be refundable by Cheekbone Collective. Some international countries may require additional customs and import duties and fees paid Collect on Delivery (COD), please contact your local customs office for detailed information on charges that may be incurred. These fees are paid to the local carrier and are not collected by Australia and therefore we are unable to reimburse you for any free, taxes or duties incurred. Abandoned parcels will not be eligible for refund on the shipped items, shipping costs, import duties or fees incurred.

Customs authorities require that we state the value of your order directly on your order. Customs agents have the right to release or deny release of your order, and in unusual cases may delay delivery.

As we are based in Australia and you are buying from an Australian company, we charge you for your order in Australian dollars. The actual price charged to international customers will be subject to the exchange rate applied by the credit or debit card company. Additionally your financial services provider may charge currency conversion and administration fees on purchases and any refunds we provide. We are not responsible for and will not reimburse any GST, charges, duties or fees. Please contact your provider for more information.

Please read our Returns Policy before placing an order.