RETURNS

We at Cheekbone Collective hope you love your beautiful, handmade garment. However, if you are unhappy, you are welcome to return your purchase for a size exchange (if in stock) or credit note.

Please be mindful when choosing your keepsake Cheekbone Collective piece, as we do not offer refunds. A refund is only provided when an item is deemed as faulty and cannot be repaired or replaced.

Sale items are unfortunately not eligible for a refund or exchange. A full priced item purchased with promotional code qualifies as sale item.

All purchases made through this website are subject to confirmation and acceptance by Cheekbone Collective. We may reject your order for any reason any time prior to shipping. A refund or store credit will be issued in this instance.

We cannot accept liability for any item until it is returned and meets the following criteria:

- Customer care was contacted within 48 hours of receiving the parcel;

- The item(s) was received by us within 14 days of delivery (please note, we understand delays may occur during transit);

- Goods must be in original condition with all tags intact. Items soiled with makeup, dirt, food, tanning products, etc, will not be accepted.

CANCELLATIONS

We do not issue refunds for change of mind. You are welcome to cancel your purchase prior to shipment for store credit.

PREORDER

Estimated shipment dates for preorder garments can be found at the end of the item description. These dates are ESTIMATES ONLY. We can not guarantee specific delivery dates for any garment - ensuring decent working conditions, honouring the human element, and respecting the nature of artisan craft.

Customers are always welcome to reach out to customer service for updates.

SALES & DISCOUNT CODES

Please note that Cheekbone Collective cannot backdate promotional codes or sales on pre-existing purchases.

We take no responsibility for promotional codes that were not applied during the checkout process, and discounts cannot be refunded after the fact. If you are having troubles with a code, please contact customer service. 

INTERNATIONAL SHIPPING

By placing an order with Cheekbone Collective, you are responsible for original shipping charges, all applicable custom and duty import fees and the cost of shipping back to Cheekbone Collective if returning a garment. We are legally required to declare total value paid on international shipments.

CREDIT NOTES

Cheekbone Collective credit notes are valid for 6 months from the date of issue and are non-refundable or redeemable for cash. You can contact customer care if you need to extend the expiration date.

Credit notes are issued via gift certificate sent directly to your inbox, which contact a unique code to be entered at checkout. Credit is stored on the code so you may use it all at once, or across multiple orders.